1. Refund Eligibility
Refunds for token purchases or paid features may be available when:
- The request is made within 14 days of purchase.
- The tokens or paid features have not been used.
- You provide proof of purchase and the account email used.
- The refund is not connected to abuse, fraud, or policy misuse.
Tokens that have already been used are non-refundable unless required by law. This includes tokens used for image generation, image editing, video generation, prompt improvement, background removal, product workflows, or other AI processing.
2. Failed or Incomplete Generations
If a generation fails because of a technical error, we may, at our discretion, restore tokens, issue replacement credits, or provide a refund. Dissatisfaction with the creative result of an AI output does not automatically qualify for a refund because AI-generated results are variable and user prompts, uploads, and settings affect the result.
3. Non-Refundable Cases
We may deny refunds for used tokens, completed generations, account misuse, violation of our Terms or Acceptable Use Policy, fraudulent activity, chargeback abuse, attempts to bypass safety controls, or requests that cannot be verified.
4. How to Request a Refund
To request a refund, please contact us with your order number, account email, purchase details, and a brief explanation of the issue.
5. Processing Refunds
Once your request is received, we will review it and notify you of approval or rejection. Approved refunds will be sent to the original payment method. Processing times may depend on Stripe, your card issuer, bank, or payment provider.
6. Legal Rights
Nothing in this Refund Policy limits any mandatory consumer rights that apply under local law.